Help & Support

I am getting blacklisted

You have been blacklisted and you want to know why. The first thing to check is for an unusual a...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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LDAPS for Microsoft Exchange

# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

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HTML controls whitelist

Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...

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ESET Anti-Virus

# Installation Please contact MailCleaner sales to get a trial license. When this is done, you ...

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SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Spectre - Meltdown

Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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ClamAV Unofficial Signatures

MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...

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MailCleaner API Documentation

Download the **mailcleaner-api.tar.gz** and open the **index.html** file

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MailCleaner sur Amazon Web Services (AWS) FR

## !!!!!!Pour le moment MailCleaner n'est plus disponible sur AWS ( 2023/06/15 ) ## VERSIO...

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SMTP Long Lines

# Background The [SMTP specification](https://www.rfc-editor.org/rfc/rfc821) provides the protoc...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

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[OPTION] Administration of Kaspersky AV

In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...

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GitHub Branches

# Notice Work-in-progress document discussing future MailCleaner development. The 'Legacy' model...

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RBLs

# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...

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Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

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