Help & Support
max_input_vars
NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...
Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters
You can get this information by connecting to your master server using SSH. Then connect to the m...
How to configure a valid certificate in MailCleaner
# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...
Too much VIRUS/Malwares/Trojans pass through MailCleanner
Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
How to resolve mail spoofing problems
To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
DNS resolver for MailCleaner
## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...
Outgoing Relay Deliverability Tips
If you have [configured MailCleaner as an Outgoing Relay](https://support.mailcleaner.net/boards/...
Using MailCleaner as an Outgoing Relay
It is possible to use MailCleaner as a relay for your domains' outgoing mail. You may wish to do ...
ClamAV Unofficial Signatures
MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
MailCleaner API Documentation
Download the **mailcleaner-api.tar.gz** and open the **index.html** file
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
Extended SPF
The standard use of SPF is described in > https://support.mailcleaner.net/boards/3/topics/64-spf...
Log mails subjects and/or attachments names
By default, MailCleaner doesnt log mails subjects nor the attachment names. This is due to the fa...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
MailCleaner Demo Server Configuration
## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
LDAPS for Microsoft Exchange
# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...