Help & Support

How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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Minimum requirements

For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...

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Remove a node from cluster

# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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Having quarantine report more frequent than daily

MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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Configure your Google account if using MailCleaner in front

This is a an extract of the official documentation of Google : source: https://support.google.com...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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Ciphers support

Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...

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Watchdogs

MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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Reject domains containing capital letters

Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

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Full Whitelist

The full whitelist feature allows mails to bypass all the product. Mails will be whitelisted bas...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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