Help & Support
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
Remove a node from cluster
# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
Having quarantine report more frequent than daily
MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...
Configure a loadbalancing cluster
Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...
Configure your Google account if using MailCleaner in front
This is a an extract of the official documentation of Google : source: https://support.google.com...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
Ciphers support
Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...
Watchdogs
MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
Reject domains containing capital letters
Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...
How to resolve mail spoofing problems
To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...
max_input_vars
NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...
Full Whitelist
The full whitelist feature allows mails to bypass all the product. Mails will be whitelisted bas...
SPF explanation
First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...