Help & Support

MachineLearning

MailCleaner is currently in the processes of developing a new Anti-Spam filter module called Mach...

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Freemail

Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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Customizing MailCleaner s web interface and summary reports

Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....

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MailCleaner support - Missing keys

Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...

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Modifying the exim configuration files.

In MailCleaner, there are 3 exim servers. The first one, called Incoming queue is the one accept...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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[OPTION] Administration of Kaspersky AV

In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...

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Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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Getting the summary reports more frequently than daily

MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...

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Logs analyze based on tracing tool

~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....

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Remove a node from cluster

# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...

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Log mails subjects and/or attachments names

By default, MailCleaner doesnt log mails subjects nor the attachment names. This is due to the fa...

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Quarantine report configuration

If you think your users dont get the quarantine message the way they should, here is how to inves...

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Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

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Having quarantine report more frequent than daily

MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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MailCleaner user interface customization

# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...

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Advantages of the MailCleaner solution with Microsoft Office 365

### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...

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Password protected archives : Manage a whitelist

When you set the feature > Configuration->Content Protection->Message format controls->Password ...

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SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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DMARC Configuration and purging of reports

### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...

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MailCleaner InfoBox - The new way to communicate

Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...

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