Help & Support

ClamAV Unofficial Signatures

MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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Having quarantine report more frequent than daily

MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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Exception lists / Sender Rules

# How Sender Rules Work ## What Sender Rules exist There are a variety of rules that can be cre...

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LDAPS for Microsoft Exchange

# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...

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Watchdogs

MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...

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I am getting blacklisted

You have been blacklisted and you want to know why. The first thing to check is for an unusual a...

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Exim queue management

The short way: It is simply Exim MTA queue management with some specificities all binary for exi...

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Configuration > Anti-Spam > global settings

~~~ Trusted IPs/Networks ~~~ The syntax is standard CIDR notation, such as 192.168.1.0/24, one I...

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Logs analyze based on tracing tool

~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....

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Full Whitelist

# Full Whitelist The full whitelist feature allows mails to bypass all forms of filtering. Unlik...

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Configuration of MailCleaner AntiSpam with Microsoft Office 365

# Office 365 From **Configuration->Domains** If you have not already created the domain, selec...

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Minimum requirements

For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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ESET Anti-Virus

# Installation Please contact MailCleaner sales to get a trial license. When this is done, you ...

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SpamC score adaptation

This documentation aims to show you how to adapt a SpamC score per domain or even per mailbox. If...

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VMWareTools for MailCleaner

## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...

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Getting the summary reports more frequently than daily

MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...

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Is there a way to whitelist addresses for outbound messages?

The feature to whitelist an address for outbound messages does not currently exist. This feature...

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Exim 4.94 Upgrade

There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...

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MailCleaner support - Missing keys

Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...

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