Help & Support
Exim queue management
> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
DMARC Configuration and purging of reports
### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
White list… why to avoid using it.
http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
Password protected content blocked in content Quarantine
If you want to whitelist a sending domain towards this feature, please read : > https://support.m...
SPF Sender Policy Framework
Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...
Having quarantine report more frequent than daily
MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
Configure a loadbalancing cluster
Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...
Modifying Enterprise MailCleaner Source Code
MailCleaner Source Code is GPL, and easily available on your MailCleaner Virtual Appliance, for C...
Configure your Google account if using MailCleaner in front
This is a an extract of the official documentation of Google : source: https://support.google.com...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
Log mails subjects and/or attachments names
By default, MailCleaner doesnt log mails subjects nor the attachment names. This is due to the fa...
Freemail
Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...
Newsletter marked with "?Spam" tag
There is no unique tag for newsletters, so if you don't want the **{spam?}** tag you need to set ...