Help & Support

Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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Logs analyze based on tracing tool

~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....

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I am getting blacklisted

You have been blacklisted and you want to know why. Running > zgrep -i relay /var/mailcleaner/l...

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White / Black - lists -- whitelists for Newsletter module

In this document we will speak about whitelists, every thing is exactly the same for the blacklis...

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Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

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Password protected archives : Manage a whitelist

When you set the feature > Configuration->Content Protection->Message format controls->Password ...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

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MailCleaner support - Missing keys

Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...

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Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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Customizing the MailCleaner firewall

If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...

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SNMP Shell Script

This is a shell script provided by the community in order to checks the MailCleaner overall statu...

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Remove a node from cluster

# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...

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Customizing MailCleaner s web interface and summary reports

Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....

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Repair a database

For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...

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[OPTION] Administration of Kaspersky AV

In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...

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MailCleaner on Amazon Web Services (AWS)

**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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