Help & Support

Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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News about virus waves

**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...

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MailCleaner InfoBox - The new way to communicate

Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...

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SPF Sender Policy Framework

Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...

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White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

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Exim queue management

> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...

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Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

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Password protected content blocked in content Quarantine

If you want to whitelist a sending domain towards this feature, please read : > https://support.m...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

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Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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How to set up RBLs

Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...

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DMARC Configuration and purging of reports

### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...

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