Help & Support
I am getting blacklisted
You have been blacklisted and you want to know why. The first thing to check is for an unusual a...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
Exception lists / Sender Rules
# How Sender Rules Work ## What Sender Rules exist There are a variety of rules that can be cre...
Installation of MailCleaner options or add-ons
### Introduction In order to make your MailCleaner options installation easier, we provided an i...
Password protected archives : Manage a whitelist
When you set the feature > Configuration->Content Protection->Message format controls->Password ...
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
RBLs
# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...
Advantages of the MailCleaner solution with Microsoft Office 365
### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...
How to create custom SpamC rules
This documentation aims to show you how to adapt a SpamC score for all domains. If you want to ch...
MailCleaner API Documentation
Download the **mailcleaner-api.tar.gz** and open the **index.html** file
How to configure a valid certificate in MailCleaner
# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
Quarantine report configuration
If you think your users dont get the quarantine message the way they should, here is how to inves...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
DMARC Configuration and purging of reports
### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
MailCleaner on Amazon Web Services (AWS)
**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...
White list… why to avoid using it.
http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
[OPTION] Administration of Kaspersky AV
In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
Remove a node from cluster
# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...
Password protected content blocked in content Quarantine
If you want to whitelist a sending domain towards this feature, please read : > https://support.m...