Help & Support

Password protected content blocked in content Quarantine

If you want to whitelist a sending domain towards this feature, please read : > https://support.m...

  • 0 votes
  • 0 answers

How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

  • 1 votes
  • 0 answers

SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

  • 1 votes
  • 0 answers

Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

  • 0 votes
  • 0 answers

Configure your Google account if using MailCleaner in front

This is a an extract of the official documentation of Google : source: https://support.google.com...

  • 1 votes
  • 0 answers

MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

  • 1 votes
  • 0 answers

How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

  • 0 votes
  • 0 answers

Customizing the MailCleaner firewall

If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...

  • 0 votes
  • 0 answers

How to create custom SpamC rules

MailCleaner uses SpamAssassin to establish a spam score for each mail. Creating a custom rule sh...

  • 1 votes
  • 0 answers

How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

  • 1 votes
  • 0 answers

White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

  • 0 votes
  • 0 answers

DMARC Configuration and purging of reports

### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...

  • 1 votes
  • 0 answers

Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

  • 0 votes
  • 0 answers

How to report to us an unfiltered spam message (false negative) or a legitimate email misclassified as spam (false positive)

WIP The MailCleaner development team maintains several real-time filtering databases. You can he...

  • 0 votes
  • 0 answers

Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

  • 1 votes
  • 0 answers

MailCleaner InfoBox - The new way to communicate

Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...

  • 1 votes
  • 0 answers

Quarantine report configuration

If you think your users dont get the quarantine message the way they should, here is how to inves...

  • 1 votes
  • 0 answers

MailCleaner user interface customization

# User interface customization The web user interface is based on template and thus can be full...

  • 1 votes
  • 0 answers

Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

  • 1 votes
  • 0 answers

Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

  • 2 votes
  • 0 answers

Configuration > Anti-Spam > global settings

~~~ Trusted IPs/Networks ~~~ The syntax is standard CIDR notation, such as 192.168.1.0/24, one I...

  • 0 votes
  • 0 answers

Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

  • 1 votes
  • 0 answers

Having quarantine report more frequent than daily

MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...

  • 0 votes
  • 0 answers

Modifying Enterprise MailCleaner Source Code

MailCleaner Source Code is GPL, and easily available on your MailCleaner Virtual Appliance, for C...

  • 1 votes
  • 0 answers

Configuration of MailCleaner AntiSpam with Microsoft Office 365

# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...

  • 1 votes
  • 0 answers

1 2 3 (26-50/59) Per page: 25, 50, 100