Documentation MailCleaner
Frequently Asked Question
Too much VIRUS/Malwares/Trojans pass through MailCleanner
Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
How to resolve mail spoofing problems
To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
Newsletter issues
- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...
SMTP issues
- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...
Cloning a 2016 version of MailCleaner to a 2019 version
If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...
SpamC rules signification
If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...
Logs analyze based on tracing tool
~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....
I am getting blacklisted
You have been blacklisted and you want to know why. Running > zgrep -i relay /var/mailcleaner/l...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
Whitelists
There is no global whitelist in MailCleaner. The feature called Whitelist will only prevent the f...
Installation of MailCleaner options or add-ons
### Introduction In order to make your MailCleaner options installation easier, we provided an i...
Password protected archives : Manage a whitelist
When you set the feature > Configuration->Content Protection->Message format controls->Password ...
Configuration of MailCleaner AntiSpam with Microsoft Office 365
# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...
How to report to us an unfiltered spam message (false negative) or a legitimate email misclassified as spam (false positive)
WIP The MailCleaner development team maintains several real-time filtering databases. You can he...
SNMP Shell Script
This is a shell script provided by the community in order to checks the MailCleaner overall statu...
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
Spectre - Meltdown
Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...
Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters
You can get this information by connecting to your master server using SSH. Then connect to the m...
How to set up RBLs
Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...
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