Documentation MailCleaner

Frequently Asked Question

Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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Greylisting Configuration

Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...

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Newsletter issues

- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...

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SMTP issues

- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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SpamC rules signification

If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...

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Logs analyze based on tracing tool

~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....

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I am getting blacklisted

You have been blacklisted and you want to know why. Running > zgrep -i relay /var/mailcleaner/l...

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SPF configuration

SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...

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Whitelists

There is no global whitelist in MailCleaner. The feature called Whitelist will only prevent the f...

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Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

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Password protected archives : Manage a whitelist

When you set the feature > Configuration->Content Protection->Message format controls->Password ...

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Configuration of MailCleaner AntiSpam with Microsoft Office 365

# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...

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How to report to us an unfiltered spam message (false negative) or a legitimate email misclassified as spam (false positive)

WIP The MailCleaner development team maintains several real-time filtering databases. You can he...

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SNMP Shell Script

This is a shell script provided by the community in order to checks the MailCleaner overall statu...

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MailCleaner user interface customization

# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...

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Spectre - Meltdown

Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...

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Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

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How to set up RBLs

Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...

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