Help & Support

SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Reject domains containing capital letters

Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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Allow / Block -lists per domain restrictions

Those features involve a modification of the Incoming MTA. Using those will restrict the maximum...

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News about virus waves

**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...

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Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

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MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

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Ciphers support

Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...

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Hostlist Entry Formatting

In MailCleaner, there are several features which allow for policies on a hostname or IP basis. He...

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Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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Configure your Google account if using MailCleaner in front

This is a an extract of the official documentation of Google : source: https://support.google.com...

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HTML controls whitelist

Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Modifying the exim configuration files.

In MailCleaner, there are 3 exim servers. The first one, called Incoming queue is the one accept...

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SpamC rules signification

If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...

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SMTP issues

- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...

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Password protected archives : Manage a whitelist

When you set the feature > Configuration->Content Protection->Message format controls->Password ...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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DMARC Configuration and purging of reports

### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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MailCleaner sur Amazon Web Services (AWS) FR

## !!!!!!Pour le moment MailCleaner n'est plus disponible sur AWS ( 2023/06/15 ) ## VERSIO...

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Password protected content blocked in content Quarantine

If you want to whitelist a sending domain towards this feature, please read : > https://support.m...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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