Help & Support

LDAPS for Microsoft Exchange

# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...

  • 1 votes
  • 0 answers

Auto-configuration

# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...

  • 1 votes
  • 0 answers

Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

  • 1 votes
  • 0 answers

SMTP issues

- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...

  • 1 votes
  • 0 answers

Back scattering

This is rare spam attack. The spammers are faking error messages. For example if you send a real...

  • 1 votes
  • 0 answers

HTML controls whitelist

Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...

  • 0 votes
  • 0 answers

VMWareTools for MailCleaner

## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...

  • 2 votes
  • 0 answers

max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

  • 2 votes
  • 0 answers

Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

  • 2 votes
  • 0 answers

How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

  • 1 votes
  • 0 answers

DNS resolver for MailCleaner

## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...

  • 2 votes
  • 0 answers

SpamC rules signification

If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...

  • 0 votes
  • 0 answers

Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

  • 1 votes
  • 0 answers

Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

  • 1 votes
  • 0 answers

Password protected archives : Manage a whitelist

When you set the feature > Configuration->Content Protection->Message format controls->Password ...

  • 0 votes
  • 0 answers

Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

  • 0 votes
  • 0 answers

MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

  • 1 votes
  • 0 answers

Repair a database

For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...

  • 1 votes
  • 0 answers

Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

  • 0 votes
  • 0 answers

Watchdogs

# Work in progress MailCleaner Enterprise Edition has a number of Watchdogs which report common ...

  • 1 votes
  • 0 answers

Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

  • 1 votes
  • 0 answers

Customizing MailCleaner s web interface and summary reports

Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....

  • 0 votes
  • 0 answers

Spectre - Meltdown

Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...

  • 0 votes
  • 0 answers

Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

  • 1 votes
  • 0 answers

SPF Sender Policy Framework

Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...

  • 1 votes
  • 0 answers

1 2 3 4 (26-50/79) Per page: 25, 50, 100