Help & Support

Auto-configuration

# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...

  • 2 votes
  • 0 answers

DMARC Configuration and purging of reports

### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...

  • 1 votes
  • 0 answers

MailCleaner Newsletter Module (FR)

English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...

  • 1 votes
  • 0 answers

MailCleaner Update process

Updates are automatic and checked every 15min by MailCleaner. * there's no update "announcement"...

  • 1 votes
  • 0 answers

Configure your Google account if using MailCleaner in front

This is a an extract of the official documentation of Google : source: https://support.google.com...

  • 0 votes
  • 0 answers

Having quarantine report more frequent than daily

MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...

  • 1 votes
  • 0 answers

How to set up RBLs

Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...

  • 0 votes
  • 0 answers

How to create custom SpamC rules

**Warning :** This documentation is most of the time used to adapt a rule s score : We strongly s...

  • 0 votes
  • 0 answers

SPF Sender Policy Framework

Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...

  • 1 votes
  • 0 answers

DNS resolver for MailCleaner

## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...

  • 3 votes
  • 0 answers

News about virus waves

**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...

  • 2 votes
  • 0 answers

Configuration > Anti-Spam > global settings

~~~ Trusted IPs/Networks ~~~ The syntax is standard CIDR notation, such as 192.168.1.0/24, one I...

  • 1 votes
  • 0 answers

SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

  • 0 votes
  • 0 answers

Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

  • 2 votes
  • 0 answers

Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

  • 1 votes
  • 0 answers

White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

  • 1 votes
  • 0 answers

How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

  • 1 votes
  • 0 answers

HTML controls whitelist

Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...

  • 0 votes
  • 0 answers

Getting the summary reports more frequently than daily

MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...

  • 1 votes
  • 0 answers

max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

  • 1 votes
  • 0 answers

Inserting black/white lists in bulk

Our advice on black or whitelists is to use them as little as possible. In our opinion they shoul...

  • 0 votes
  • 0 answers

Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

  • 1 votes
  • 0 answers

LDAPS for Microsoft Exchange

# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...

  • 0 votes
  • 0 answers

Newsletter issues

- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...

  • 0 votes
  • 0 answers

SMTP issues

- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...

  • 0 votes
  • 0 answers

1 2 3 4 (26-50/76) Per page: 25, 50, 100