Help & Support
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
How to create custom SpamC rules
Mailcleaner uses SpamAssassin to establish a spam score for each mail. Creating a custom rule sh...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
Exim queue management
> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
Customizing the MailCleaner firewall
If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...
Disabling FuzzyOCR module for Spamassassin
## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...
Password protected content blocked in content Quarantine
Archive that MailCleaner can't read are identified as dangerous and consequently blocked in Conte...
SPF Sender Policy Framework
Using SPF to trust your email partners. ## What is SPF (Sender Policy Framework) Originally, th...
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
MailCleaner on AWS (French version)
## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...
MailCleaner on AWS
**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...
White list… why to avoid using it.
http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10
SMTP Address Verification on Exchange Servers
Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...
[OPTION] Administration of Kaspersky AV
In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
Remove a node from cluster
# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...
MailCleaner Update process
Updates are automatic and checked every 15min by MailCleaner. * there's no update "announcement"...
Configure a loadbalancing cluster
Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...