Help & Support

How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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How to create custom SpamC rules

Mailcleaner uses SpamAssassin to establish a spam score for each mail. Creating a custom rule sh...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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Exim queue management

> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...

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Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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Customizing the MailCleaner firewall

If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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Password protected content blocked in content Quarantine

Archive that MailCleaner can't read are identified as dangerous and consequently blocked in Conte...

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SPF Sender Policy Framework

Using SPF to trust your email partners. ## What is SPF (Sender Policy Framework) Originally, th...

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MailCleaner Newsletter Module (FR)

English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...

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Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

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MailCleaner on AWS (French version)

## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...

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MailCleaner on AWS

**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...

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White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

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SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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[OPTION] Administration of Kaspersky AV

In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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Minimum requirements

For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...

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Remove a node from cluster

# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...

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MailCleaner Update process

Updates are automatic and checked every 15min by MailCleaner. * there's no update "announcement"...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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