Help & Support

Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

  • 2 votes
  • 0 answers

Password protected archives : Manage a whitelist

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Administrators#whitel...

  • 1 votes
  • 0 answers

Kaspersky Anti-Virus

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Kaspersky-Anti%E2%80%90virus)

  • 0 votes
  • 0 answers

ESET Anti-Virus

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/ESET-Anti%E2%80%90virus)

  • 1 votes
  • 0 answers

How to report a wrong analyze

[User Guide](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users#how-to-report-an...

  • 2 votes
  • 0 answers

Fail2Ban

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Fail2Ban)

  • 1 votes
  • 0 answers

Repair a database

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/General-Administration-and-Maintena...

  • 1 votes
  • 0 answers

SMTP Address Verification on Exchange Servers

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Microsoft-Exchange#smtp-address-ver...

  • 1 votes
  • 0 answers

Logs analyze based on tracing tool

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Administrators#making...

  • 0 votes
  • 0 answers

Log mails subjects and/or attachments names

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Administrator-Interface#SMTP-checks...

  • 1 votes
  • 0 answers

Configure your Google account if using MailCleaner in front

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Using-with-Google-Workspace)

  • 0 votes
  • 0 answers

Manage quarantines in Exchange - O365 - Outlook

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Microsoft-Exchange)

  • 0 votes
  • 0 answers

Newsletter marked with "?Spam" tag

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users#why-do-some-of-...

  • 0 votes
  • 0 answers

Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

  • 0 votes
  • 0 answers

VMWareTools for MailCleaner

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Installation-Guide#running-in-vmware)

  • 3 votes
  • 0 answers

Configure a loadbalancing cluster

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Cluster-Configuration)

  • 0 votes
  • 0 answers

Password protected content blocked in content Quarantine

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users#password-protec...

  • 0 votes
  • 0 answers

Cloning the same MailCleaner

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Cloning-Migration-Guide)

  • 0 votes
  • 0 answers

GitHub Branches

[GitHub Issue](https://github.com/MailCleaner/MailCleaner-Next/issues/48)

  • 1 votes
  • 0 answers

Having quarantine report more frequent than daily

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Hidden-Features#more-frequent-summa...

  • 1 votes
  • 0 answers

Network error after MAC address change

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Networking#network-error-after-mac-...

  • 0 votes
  • 0 answers

ClamAV Unofficial Signatures

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/ClamAV-Unofficial-Signatures)

  • 0 votes
  • 0 answers

How to configure a valid certificate in MailCleaner

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Administrators#config...

  • 3 votes
  • 0 answers

Too much VIRUS/Malwares/Trojans pass through MailCleanner

[User Guide](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users) [Admin Guide](h...

  • 1 votes
  • 0 answers

SPF configuration

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Outgoing-Relay-Deliverability-Tips#...

  • 0 votes
  • 0 answers

1 2 3 (1-25/69) Per page: 25, 50, 100