Help & Support

Watchdogs

MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...

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Installation of MailCleaner options or add-ons

### Introduction In order to make your MailCleaner options installation easier, we provided an i...

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Greylisting Configuration

Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...

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SpamC rules signification

If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...

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CPU dependencies for MailCleaner-MachineLearning Module

# CPU dependencies for MailCleaner-MachineLearning Module CPUs have different sets of instructio...

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SPF configuration

SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...

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MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

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SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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White list… why to avoid using it.

http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10

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Getting the summary reports more frequently than daily

MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...

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Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

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Full Whitelist

The full whitelist feature allows mails to bypass all the product. Mails will be whitelisted bas...

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Remove a node from cluster

# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...

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Newsletter issues

- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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MailCleaner Newsletter Module (FR)

English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...

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White / Black -lists per domain restrictions

Those features involve a modification of the Incoming MTA. Using those will restrict the maximum...

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Log mails subjects and/or attachments names

By default, MailCleaner doesnt log mails subjects nor the attachment names. This is due to the fa...

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How to set up RBLs

Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...

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Repair a database

For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...

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Back scattering

This is rare spam attack. The spammers are faking error messages. For example if you send a real...

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Auto-configuration

# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Customizing MailCleaner s web interface and summary reports

Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....

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Configuration of MailCleaner AntiSpam with Microsoft Office 365

# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...

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MailCleaner user interface customization

# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...

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Hostlist Entry Formatting

In MailCleaner, there are several features which allow for policies on a hostname or IP basis. He...

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Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters

You can get this information by connecting to your master server using SSH. Then connect to the m...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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DNS resolver for MailCleaner

## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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Inserting black/white lists in bulk

Our advice on black or whitelists is to use them as little as possible. In our opinion they shoul...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

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Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

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VMWareTools for MailCleaner

## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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MailCleaner sur Amazon Web Services (AWS) FR

## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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MailCleaner API Documentation

Download the **mailcleaner-api.tar.gz** and open the **index.html** file

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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Logs analyze based on tracing tool

~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....

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Spectre - Meltdown

Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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I am getting blacklisted

You have been blacklisted and you want to know why. The first thing to check is for an unusual a...

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Quarantine report configuration

If you think your users dont get the quarantine message the way they should, here is how to inves...

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How to configure a valid certificate in MailCleaner

# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...

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