Help & Support
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
Newsletter issues
- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
Getting the summary reports more frequently than daily
MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...
Logs analyze based on tracing tool
~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....
Quarantine report configuration
If you think your users dont get the quarantine message the way they should, here is how to inves...
Inserting black/white lists in bulk
Our advice on black or whitelists is to use them as little as possible. In our opinion they shoul...
MailCleaner sur Amazon Web Services (AWS) FR
## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...
How to set up RBLs
Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
White / Black - lists -- whitelists for Newsletter module
In this document we will speak about whitelists, every thing is exactly the same for the blacklis...
Exim queue management
> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...
Disabling FuzzyOCR module for Spamassassin
## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
How to configure a valid certificate in MailCleaner
# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...
Cloning a 2016 version of MailCleaner to a 2019 version
If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...
Configure your Google account if using MailCleaner in front
This is a an extract of the official documentation of Google : source: https://support.google.com...
Advantages of the MailCleaner solution with Microsoft Office 365
### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
Installation of MailCleaner options or add-ons
### Introduction In order to make your MailCleaner options installation easier, we provided an i...
LDAPS for Microsoft Exchange
# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...
Monitoring MailCleaner with SNMP
Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...
SMTP issues
- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...
Back scattering
This is rare spam attack. The spammers are faking error messages. For example if you send a real...
HTML controls whitelist
Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...
VMWareTools for MailCleaner
## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...
max_input_vars
NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
DNS resolver for MailCleaner
## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...
SpamC rules signification
If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
Password protected archives : Manage a whitelist
When you set the feature > Configuration->Content Protection->Message format controls->Password ...
Low the scores linked to LOTS_OF_MONEY
If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Watchdogs
# Work in progress MailCleaner Enterprise Edition has a number of Watchdogs which report common ...
Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters
You can get this information by connecting to your master server using SSH. Then connect to the m...
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
Customizing MailCleaner s web interface and summary reports
Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....
Spectre - Meltdown
Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
SPF Sender Policy Framework
Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...
MailCleaner support - Missing keys
Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...