Help & Support
Whitelists
There is no global whitelist in MailCleaner. The feature called Whitelist will only prevent the f...
MailCleaner Demo Server Configuration
## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...
How to create custom SpamC rules
MailCleaner uses SpamAssassin to establish a spam score for each mail. Creating a custom rule sh...
Customizing MailCleaner s web interface and summary reports
Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....
Remove a node from cluster
# Preparation Fist of all, you have to remove this node from your domain's MX record. Be sure th...
MailCleaner Update process
Updates are automatic and checked every 15min by MailCleaner. * there's no update "announcement"...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
DNS resolver for MailCleaner
How to configure DNS resolver for MailCleaner. Flapping problem in MailCleaner, are often relate...
Quarantine report configuration
If you think your users dont get the quarantine message the way they should, here is how to inves...
White list… why to avoid using it.
http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10
How to configure a valid certificate in MailCleaner
# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...
Disabling FuzzyOCR module for Spamassassin
## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...
Configuration > Anti-Spam > global settings
~~~ Trusted IPs/Networks ~~~ The syntax is standard CIDR notation, such as 192.168.1.0/24, one I...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
SPF Sender Policy Framework
Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
I am getting blacklisted
You have been blacklisted and you want to know why. Running > zgrep -i relay /var/mailcleaner/l...
MailCleaner support - Missing keys
Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...
Password protected content blocked in content Quarantine
If you want to whitelist a sending domain towards this feature, please read : > https://support.m...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
SMTP Address Verification on Exchange Servers
Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...
Configure your Google account if using MailCleaner in front
This is a an extract of the official documentation of Google : source: https://support.google.com...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
MailCleaner sur Amazon Web Services (AWS) FR
## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...
Modifying Enterprise MailCleaner Source Code
MailCleaner Source Code is GPL, and easily available on your MailCleaner Virtual Appliance, for C...
MailCleaner on Amazon Web Services (AWS)
**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
DMARC Configuration and purging of reports
### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
Customizing the MailCleaner firewall
If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
[OPTION] Administration of Kaspersky AV
In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
Monitoring MailCleaner with SNMP
Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
Having quarantine report more frequent than daily
MailCleaner's policy is to deliver the quarantine report at max daily. In fact we think that is m...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
Configure a loadbalancing cluster
Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...
VMWareTools for MailCleaner
## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...
Installation of MailCleaner options or add-ons
### Introduction In order to make your MailCleaner options installation easier, we provided an i...
Password protected archives : Manage a whitelist
When you set the feature > Configuration->Content Protection->Message format controls->Password ...
Configuration of MailCleaner AntiSpam with Microsoft Office 365
# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...
How to report to us an unfiltered spam message (false negative) or a legitimate email misclassified as spam (false positive)
WIP The MailCleaner development team maintains several real-time filtering databases. You can he...