Help & Support
Kernel Update
MailCleaner currently ships with a rather old version of the Linux kernel; version 3.16.0-11. As ...
LDAPS for Microsoft Exchange
# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
How to create custom SpamC rules
This documentation aims to show you how to adapt a SpamC score for all domains. If you want to ch...
Extended SPF
The standard use of SPF is described in > https://support.mailcleaner.net/boards/3/topics/64-spf...
MailCleaner Demo Server Configuration
## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...
White / Black -lists per domain restrictions
Those features involve a modification of the Incoming MTA. Using those will restrict the maximum...
Hostlist Entry Formatting
In MailCleaner, there are several features which allow for policies on a hostname or IP basis. He...
ESET Anti-Virus
# Work in Progress # Installation Please contact MailCleaner support to have the ESET add-on op...
Exim queue management
> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...
max_input_vars
NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
Monitoring MailCleaner with SNMP
Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
CPU dependencies for MailCleaner-MachineLearning Module
# CPU dependencies for MailCleaner-MachineLearning Module CPUs have different sets of instructio...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
SPF Sender Policy Framework
Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
VMWareTools for MailCleaner
## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...
Exception lists / Sender Rules
# How Sender Rules Work ## What Sender Rules exist There are a variety of rules that can be cre...
SpamC score adaptation
This documentation aims to show you how to adapt a SpamC score per domain or even per mailbox. If...
SpamC rules signification
If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
RBLs
# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...
Newsletter marked with "?Spam" tag
There is no unique tag for newsletters, so if you don't want the **{spam?}** tag you need to set ...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
MailCleaner Network configuration
For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...
MailCleaner API Documentation
Download the **mailcleaner-api.tar.gz** and open the **index.html** file
Exim 4.94 Upgrade
There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...
SNMP Shell Script
This is a shell script provided by the community in order to checks the MailCleaner overall statu...
Kaspersky Anti-Virus
# Installation Please contact MailCleaner support to have the Kaspersky add-on option installed....
I am getting blacklisted
You have been blacklisted and you want to know why. The first thing to check is for an unusual a...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
HTML controls whitelist
Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...
Spectre - Meltdown
Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...
Greylisting Configuration
Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
Ciphers support
Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...
SPF explanation
First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...
Back scattering
This is rare spam attack. The spammers are faking error messages. For example if you send a real...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
Fail2Ban
| **Note** : How to activate fail2ban is describe below in this document | --- | ----- # Fail2b...
Full Whitelist
# Full Whitelist The full whitelist feature allows mails to bypass all forms of filtering. Unlik...
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
SMTP issues
- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...
Newsletter issues
- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...
Watchdogs
MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...