Help & Support

Configure your Google account if using MailCleaner in front

This is a an extract of the official documentation of Google : source: https://support.google.com...

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ClamAV Unofficial Signatures

MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...

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ESET Anti-Virus

# Installation Please contact MailCleaner sales to get a trial license. When this is done, you ...

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Quarantine report configuration

If you think your users dont get the quarantine message the way they should, here is how to inves...

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Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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MailCleaner support - Missing keys

Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...

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Reject domains containing capital letters

Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...

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MailCleaner Newsletter Module (FR)

English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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SpamC score adaptation

This documentation aims to show you how to adapt a SpamC score per domain or even per mailbox. If...

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DNS resolver for MailCleaner

## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...

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News about virus waves

**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...

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Fail2Ban

| **Note** : How to activate fail2ban is describe below in this document | --- | ----- # Fail2b...

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Minimum requirements

For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...

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MachineLearning

MailCleaner is currently in the processes of developing a new Anti-Spam filter module called Mach...

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Kaspersky Anti-Virus

# Installation Please contact MailCleaner support to have the Kaspersky add-on option installed....

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MailCleaner on Amazon Web Services (AWS)

## !!!!!! Actually MailCleaner is NOT available anymore on AWS ( 2023/06/15 ) **French version...

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SMTP issues

- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...

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Modifying the exim configuration files.

In MailCleaner, there are 3 exim servers. The first one, called Incoming queue is the one accept...

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RBLs

# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...

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Not a spam ? How to request a filter adjustment

On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...

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Exception lists / Sender Rules

# How Sender Rules Work ## What Sender Rules exist There are a variety of rules that can be cre...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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SNMP Shell Script

This is a shell script provided by the community in order to checks the MailCleaner overall statu...

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Advantages of the MailCleaner solution with Microsoft Office 365

### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...

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MailCleaner user interface customization

# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...

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SpamC rules signification

If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...

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Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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Newsletter marked with "?Spam" tag

There is no unique tag for newsletters, so if you don't want the **{spam?}** tag you need to set ...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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MailCleaner sur Amazon Web Services (AWS) FR

## !!!!!!Pour le moment MailCleaner n'est plus disponible sur AWS ( 2023/06/15 ) ## VERSIO...

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Freemail

Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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CPU dependencies for MailCleaner-MachineLearning Module

# CPU dependencies for MailCleaner-MachineLearning Module CPUs have different sets of instructio...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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Newsletter issues

- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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MailCleaner API Documentation

Download the **mailcleaner-api.tar.gz** and open the **index.html** file

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Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

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Configuration of MailCleaner AntiSpam with Microsoft Office 365

# Office 365 From **Configuration->Domains** If you have not already created the domain, selec...

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SMTP Long Lines

# Background The [SMTP specification](https://www.rfc-editor.org/rfc/rfc821) provides the protoc...

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Exim 4.94 Upgrade

There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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GitHub Branches

# Notice Work-in-progress document discussing future MailCleaner development. The 'Legacy' model...

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Auto-configuration

# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...

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