Help & Support
Configure your Google account if using MailCleaner in front
This is a an extract of the official documentation of Google : source: https://support.google.com...
ClamAV Unofficial Signatures
MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...
ESET Anti-Virus
# Installation Please contact MailCleaner sales to get a trial license. When this is done, you ...
Quarantine report configuration
If you think your users dont get the quarantine message the way they should, here is how to inves...
Low the scores linked to LOTS_OF_MONEY
If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...
Disabling FuzzyOCR module for Spamassassin
## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...
MailCleaner support - Missing keys
Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...
Reject domains containing capital letters
Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Number of users / Billing mailbox / Callout
Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...
max_input_vars
NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...
Configuration > Anti-Spam > TrustedSources
TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...
SpamC score adaptation
This documentation aims to show you how to adapt a SpamC score per domain or even per mailbox. If...
DNS resolver for MailCleaner
## How to configure DNS resolver for MailCleaner. | **WARNING** : Don't use public DNS (i.e Goog...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
Fail2Ban
| **Note** : How to activate fail2ban is describe below in this document | --- | ----- # Fail2b...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...
MachineLearning
MailCleaner is currently in the processes of developing a new Anti-Spam filter module called Mach...
Kaspersky Anti-Virus
# Installation Please contact MailCleaner support to have the Kaspersky add-on option installed....
MailCleaner on Amazon Web Services (AWS)
## !!!!!! Actually MailCleaner is NOT available anymore on AWS ( 2023/06/15 ) **French version...
SMTP issues
- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...
Modifying the exim configuration files.
In MailCleaner, there are 3 exim servers. The first one, called Incoming queue is the one accept...
RBLs
# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Exception lists / Sender Rules
# How Sender Rules Work ## What Sender Rules exist There are a variety of rules that can be cre...
Too much VIRUS/Malwares/Trojans pass through MailCleanner
Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...
SNMP Shell Script
This is a shell script provided by the community in order to checks the MailCleaner overall statu...
Advantages of the MailCleaner solution with Microsoft Office 365
### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
SpamC rules signification
If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
Newsletter marked with "?Spam" tag
There is no unique tag for newsletters, so if you don't want the **{spam?}** tag you need to set ...
SPF explanation
First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...
MailCleaner sur Amazon Web Services (AWS) FR
## !!!!!!Pour le moment MailCleaner n'est plus disponible sur AWS ( 2023/06/15 ) ## VERSIO...
Freemail
Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...
How to report a wrong analyze
Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...
CPU dependencies for MailCleaner-MachineLearning Module
# CPU dependencies for MailCleaner-MachineLearning Module CPUs have different sets of instructio...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Newsletter issues
- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...
MailCleaner Newsletter Module
MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
MailCleaner API Documentation
Download the **mailcleaner-api.tar.gz** and open the **index.html** file
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
Configuration of MailCleaner AntiSpam with Microsoft Office 365
# Office 365 From **Configuration->Domains** If you have not already created the domain, selec...
SMTP Long Lines
# Background The [SMTP specification](https://www.rfc-editor.org/rfc/rfc821) provides the protoc...
Exim 4.94 Upgrade
There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...
How to create a ticket with all informations
Minimizing respond time by providing essential information at ticket creation really improve our ...
GitHub Branches
# Notice Work-in-progress document discussing future MailCleaner development. The 'Legacy' model...
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...