Help & Support
Auto-configuration
# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...
Customizing MailCleaner s web interface and summary reports
Modifying the user part is done trough those files : /usr/mailcleaner/www/user/htdocs/login....
Monitoring MailCleaner with SNMP
Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...
Ticketing Workflow
# About our ticketing process ## Language for requesting support Remember that our support team...
LDAPS for Microsoft Exchange
# Notice Starting from sometime in March of 2020, Microsoft is enforcing encryption for LDAP con...
Extended SPF
The standard use of SPF is described in > https://support.mailcleaner.net/boards/3/topics/64-spf...
Greylisting Configuration
Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...
Newsletter issues
- a newsletter was quarantined despite the domain being configured in "Allow Newsletters by defau...
Bash vulnerability
MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...
SMTP issues
- SPF prevented a mail to come in : this is most likely a configuration issue on the side of the ...
Cloning a 2016 version of MailCleaner to a 2019 version
If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...
SpamC rules signification
If an email was caught by SpamC, you may want to know what does a rulename mean. This document li...
Logs analyze based on tracing tool
~~~ We are getting way to many false positives. How can I adjust the spam filter agreesive level....
I am getting blacklisted
You have been blacklisted and you want to know why. The first thing to check is for an unusual a...
SPF configuration
SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...
White / Black - lists -- whitelists for Newsletter module
In this document we will speak about whitelists, every thing is exactly the same for the blacklis...
Installation of MailCleaner options or add-ons
### Introduction In order to make your MailCleaner options installation easier, we provided an i...
Password protected archives : Manage a whitelist
When you set the feature > Configuration->Content Protection->Message format controls->Password ...
Configuration of MailCleaner AntiSpam with Microsoft Office 365
# Office 365 ## Delivery server The destination server configured for your domain ( **Configura...
Disabling FuzzyOCR module for Spamassassin
## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...
SNMP Shell Script
This is a shell script provided by the community in order to checks the MailCleaner overall statu...
MailCleaner user interface customization
# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...
Spectre - Meltdown
Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...
Retrieving the whitelist/blacklist/whitelist dedicated to Newsletters
You can get this information by connecting to your master server using SSH. Then connect to the m...
How to set up RBLs
Hello, RBLs are Real time Black Lists. That is to say several different entities over the world ...
Advantages of the MailCleaner solution with Microsoft Office 365
### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...
How to create custom SpamC rules
**Warning :** This documentation is most of the time used to adapt a rule s score : We strongly s...
MailCleaner API Documentation
Download the **mailcleaner-api.tar.gz** and open the **index.html** file
How to configure a valid certificate in MailCleaner
# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...
Exim queue management
> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...
MailCleaner InfoBox - The new way to communicate
Dear Customers, we published a new InfoBox intended to facilitate the communication between you,...
Quarantine report configuration
If you think your users dont get the quarantine message the way they should, here is how to inves...
Repair a database
For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...
DMARC Configuration and purging of reports
### DMARC (Domain-based Message Authentication, Reporting and Conformance) DMARC is a technical ...
Network error after MAC address change
After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...
MailCleaner support - Missing keys
Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...
MailCleaner sur Amazon Web Services (AWS) FR
## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...
MailCleaner on Amazon Web Services (AWS)
**French version below / version française ci dessous:** https://support.mailcleaner.net/boards/3...
White list… why to avoid using it.
http://www.mailcleaner.net/antispam/documentations/whitelist.html See also: message#10
MailCleaner Newsletter Module (FR)
English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...
SMTP Address Verification on Exchange Servers
Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...
Customizing the MailCleaner firewall
If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...
MailCleaner Demo Server Configuration
## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...
News about virus waves
**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...
[OPTION] Administration of Kaspersky AV
In addition to ClamAV with the latest commercial signatures, MailCleaner implements the famous K...
How to release a mail blocked in dangerous content quarantine
If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...
How to configure MailCleaner on our cloud, when you got your login ?
Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...
Not a spam ? How to request a filter adjustment
On the quarantine page: 1. Click on the filter adjustment request icon next to the message of int...
Cloning the same MailCleaner
This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...
Minimum requirements
For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...