Help & Support

Auto-configuration

# Introduction **The auto-configuration is available only from version 2017.04 (MailCleaner on t...

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SNMP Shell Script

This is a shell script provided by the community in order to checks the MailCleaner overall statu...

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Password protected content blocked in content Quarantine

If you want to whitelist a sending domain towards this feature, please read : > https://support.m...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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MachineLearning

MailCleaner is currently in the processes of developing a new Anti-Spam filter module called Mach...

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Allow / Block -lists per domain restrictions

Those features involve a modification of the Incoming MTA. Using those will restrict the maximum...

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Number of users / Billing mailbox / Callout

Your MailCleaner statistics doesn't display the correct number of mailbox used? Don't panic ! Th...

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Low the scores linked to LOTS_OF_MONEY

If the mail flow of one (or several) of your users is impacted with our rules about LOTS_OF_MONEY...

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RBLs

# What are RBLs RBLs are "Real time Blacklists/Blocklists" This is to say that it is mechanism ...

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I am getting blacklisted

You have been blacklisted and you want to know why. The first thing to check is for an unusual a...

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Bash vulnerability

MailCleaner will be automatically patched very soon regarding this vulnerability. However, pleas...

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Watchdogs

MailCleaner Enterprise Edition has a number of Watchdogs which report common errors to MailCleane...

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MailCleaner API Documentation

Download the **mailcleaner-api.tar.gz** and open the **index.html** file

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MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

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GitHub Branches

# Notice Work-in-progress document discussing future MailCleaner development. The 'Legacy' model...

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Monitoring MailCleaner with SNMP

Setting up MailCleaner external monitoring via SNMP. ## How MailCleaner is providing monitoring ...

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Spectre - Meltdown

Following the announcement of Spectre and Meltdown vulnerabilities, we have installed the latest ...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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Advantages of the MailCleaner solution with Microsoft Office 365

### Newsletters detection function MailCleaner has a newsletters detection feature allowing users...

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SMTP Address Verification on Exchange Servers

Exchange does not natively reject invalid addresses during the SMTP connection. This can cause p...

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SPF configuration

SPF is a very usefull tool to help fighting versus spams and phishings, we strongly recommand to ...

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max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

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MailCleaner Newsletter Module

MailCleaner includes a module dedicated to “Newsletters Detection”. It is really important you f...

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Using MailCleaner as an Outgoing Relay

It is possible to use MailCleaner as a relay for your domains' outgoing mail. You may wish to do ...

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Outgoing Relay Deliverability Tips

If you have [configured MailCleaner as an Outgoing Relay](https://support.mailcleaner.net/boards/...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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MailCleaner Newsletter Module (FR)

English version: https://support.mailcleaner.net/boards/3/topics/32-mailcleaner-newsletter-module...

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MailCleaner support - Missing keys

Our ssh public keys are present on your MailCleaners servers so that we can provide you with supp...

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Ciphers support

Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...

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Exim 4.94 Upgrade

There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...

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Greylisting Configuration

Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...

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Disabling FuzzyOCR module for Spamassassin

## Information FuzzyOCR is a SpamAssassin module which allows text detection inside pictures. ##...

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Manage quarantines in Exchange - O365 - Outlook

# Manage quarantines in Exchange - O365 - Outlook If you do not want to manage quarantines on Ma...

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Full Whitelist

# Full Whitelist The full whitelist feature allows mails to bypass all forms of filtering. Unlik...

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Hostlist Entry Formatting

In MailCleaner, there are several features which allow for policies on a hostname or IP basis. He...

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SpamC score adaptation

This documentation aims to show you how to adapt a SpamC score per domain or even per mailbox. If...

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Freemail

Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...

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Newsletter marked with "?Spam" tag

There is no unique tag for newsletters, so if you don't want the **{spam?}** tag you need to set ...

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VMWareTools for MailCleaner

## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...

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Is there a way to whitelist addresses for outbound messages?

The feature to whitelist an address for outbound messages does not currently exist. This feature...

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Fail2Ban

# Fail2ban Usage in MailCleaner <hr/> *Jump straight to [`unban`](#Fail2Ban-management-command)...

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How to configure a valid certificate in MailCleaner

# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...

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News about virus waves

**2016/10/29 11:00:00** Due to a recent virus wave containing infected **documents with macros**,...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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How to report a wrong analyze

Hello, MailCleaner was designed as community and collaborative anti-spam software. To be more pr...

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ClamAV Unofficial Signatures

MailCleaner uses ClaimAV as the default antivirus software when scanning messages. There is a bas...

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