Help & Support

Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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Logs analyze based on tracing tool

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Administrators#making...

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DNS resolver for MailCleaner

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/DNS-Configuration)

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Reject domains containing capital letters

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Administrator-Interface#filtering) ...

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How to release a mail blocked in dangerous content quarantine

[User Guide](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users#how-do-i-release...

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SpamC rules signification

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Common-SpamC-Rules)

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Modifying the exim configuration files.

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Hidden-Features#modifying-exim-conf...

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Customizing the MailCleaner firewall

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki#try-it-first)

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Configure your Google account if using MailCleaner in front

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Using-with-Google-Workspace)

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ClamAV Unofficial Signatures

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/ClamAV-Unofficial-Signatures)

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Hostlist Entry Formatting

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Hostlist-Entry-Formatting)

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Password protected content blocked in content Quarantine

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/FAQ-%E2%80%90-Users#password-protec...

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How to configure MailCleaner on our cloud, when you got your login ?

Hello, You ll need to do at least these 3 things to make MailCleaner working, secure, and efficie...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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Full Whitelist

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Hidden-Features#full-whitelist)

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Manage quarantines in Exchange - O365 - Outlook

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Microsoft-Exchange)

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MailCleaner Network configuration

For more information, please refer to Chapter 1 of the MailCleaner installation manual: https://w...

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SPF Sender Policy Framework

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Outgoing-Relay-Deliverability-Tips#...

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Modifying Enterprise MailCleaner Source Code

[GitHub Wiki](https://github.com/MailCleaner/MailCleaner/wiki/Contributing-Guide#cautions-when-mo...

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