Help & Support

Quarantine report configuration

If you think your users dont get the quarantine message the way they should, here is how to inves...

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MailCleaner API Documentation

Download the **mailcleaner-api.tar.gz** and open the **index.html** file

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Minimum requirements

For production environment, make sure that your hardware meets the minimum requirements: * 2 CPU...

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Back scattering

This is rare spam attack. The spammers are faking error messages. For example if you send a real...

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SPF Sender Policy Framework

Using SPF to trust your email partners. ## Resume SPF allows a domain to provide a list of IPs ...

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SNMP Shell Script

This is a shell script provided by the community in order to checks the MailCleaner overall statu...

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Network error after MAC address change

After an hardware crash on hypervisor (VMWare, Hyper-v, KVM) all the network parameters are unset...

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MailCleaner sur Amazon Web Services (AWS) FR

## VERSION FRANÇAISE: Bienvenue sur l'article MailCleaner on AWS qui vous décrit les étapes néce...

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MailCleaner user interface customization

# User interface customization **WARNING:** When you customize your MailCleaner interfaces or r...

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Getting the summary reports more frequently than daily

MailCleaner sends summaries about the mail caught in spam filters per day, week or month. If you...

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Extended SPF

The standard use of SPF is described in > https://support.mailcleaner.net/boards/3/topics/64-spf...

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MailCleaner Demo Server Configuration

## Access to MailCleaner Demo (reference configuration) Some customers report that this is diffi...

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Customizing the MailCleaner firewall

If you change the MailCleaner server's firewall rules with iptables directly, the changes will on...

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Greylisting Configuration

Greylisting is a method of blocking spam, where The MTA temporarily fails incoming mail from an u...

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Modifying Enterprise MailCleaner Source Code

MailCleaner Source Code is GPL, and easily available on your MailCleaner Virtual Appliance, for C...

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Configure a loadbalancing cluster

Create a MailCleaner Cluster is a major feature of MailCleaner. ## Installation First, install ...

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Configuration > Anti-Spam > global settings

~~~ Trusted IPs/Networks ~~~ The syntax is standard CIDR notation, such as 192.168.1.0/24, one I...

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Repair a database

For checking the databases: ~~~ /usr/mailcleaner/bin/check_db.pl --mycheck # On master /usr/mail...

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How to release a mail blocked in dangerous content quarantine

If your MailCleaner is hosted by a MailCleaner Partner or by your company, just contact your IT a...

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Ticketing Workflow

# About our ticketing process ## Language for requesting support Remember that our support team...

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How to configure a valid certificate in MailCleaner

# How to configure a valid certificate in MailCleaner By default, MailCleaner uses a self-signed...

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Inserting black/white lists in bulk

Our advice on black or whitelists is to use them as little as possible. In our opinion they shoul...

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HTML controls whitelist

Senders can be whitelisted against the HTML controls checks. This will affect all users of th Mai...

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Configuration > Anti-Spam > TrustedSources

TrustedSources anit-spam module. ## Enable all trusted path detection The "all trusted path det...

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Cloning a 2016 version of MailCleaner to a 2019 version

If you have a 2016.xx version of MailCleaner (or earlier) and want to migrate it to our latest ve...

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Exim queue management

> **State: Draft** The short way: It is simply Exim MTA queue management with some specificities...

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I am getting blacklisted

You have been blacklisted and you want to know why. The first thing to check is for an unusual a...

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Cloning the same MailCleaner

This procedure **DO NOT** apply to create a extra node for the cluster. For emergency recovery, ...

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MachineLearning

MailCleaner is currently in the processes of developing a new Anti-Spam filter module called Mach...

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Reject domains containing capital letters

Domain names shouldnt have any capital letters in them according to RFCs so we decided to forbid ...

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VMWareTools for MailCleaner

## Information Enable VMWareTools for MailCleaner server with **open-vmware-tools** and **open-vm...

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Freemail

Freemail is the name we give to big emails accounts providers. Those emails accounts dont require...

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Manage quarantines in Exchange - O365 - Outlook

# Manage quarantines in Exchange - O365 - Outlook If you do not want to manage quarantines on Ma...

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SPF explanation

First thing, if you check this feature and get a message from a domain that doesn't have a SPF, m...

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Modifying the exim configuration files.

In MailCleaner, there are 3 exim servers. The first one, called Incoming queue is the one accept...

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Ciphers support

Some of you are wondering why MailCleaner is supporting weak ciphers. We do so to propose the max...

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Kaspersky Anti-Virus

# Installation Please contact MailCleaner support to have the Kaspersky add-on option installed....

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Is there a way to whitelist addresses for outbound messages?

The feature to whitelist an address for outbound messages does not currently exist. This feature...

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How to resolve mail spoofing problems

To avoid mail spoofing (forged mails), you can use authentication this way: 1) *(OPTIONNAL !!! : ...

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Too much VIRUS/Malwares/Trojans pass through MailCleanner

Hello, PLEASE verify first: message#35 because this issue is normally solved ---------------- ...

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How to create a ticket with all informations

Minimizing respond time by providing essential information at ticket creation really improve our ...

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White / Black -lists per domain restrictions

Those features involve a modification of the Incoming MTA. Using those will restrict the maximum...

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max_input_vars

NOTE : this option has been changed to 3 000 entries so this workaround only applies if you alrea...

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Hostlist Entry Formatting

In MailCleaner, there are several features which allow for policies on a hostname or IP basis. He...

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Exim 4.94 Upgrade

There have been disclosures made for several critical vulnerabilities with the Exim MTA which is ...

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